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Store Associate/Sales Rep

We are seeking a Store Associate/Sales Rep for our well-established client in the Westhampton Beach, NY area.
A Store Associate/Sales Rep creates an excellent customer experience both in-person and by phone selling HVAC equipment, parts and supplies.
Job Responsibilities of the Store Associate/Sales Rep Sells heating, ventilation and air conditioning (HVAC) equipment, parts and suppliesGreets customers on sales floor or receives telephone call and determines make, type, and quality of merchandise desiredDiscusses use and features of various parts; demonstrates use of merchandise Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utilityMaintain a clean and organized showroom Reads catalog, or computer for replacement part stock number and price and advises customer on substitution or modification of part when replacement is not availableUses computer database to research availability of merchandise Fills customer orders from stock or prepares transfer from other location.
Prepares sales order or quote order Receives payment or obtains credit authorization Examines defective articles returned by customers to determine if refund or replacement should be madeSolicits new and established customers via telephone to promote sales Resolves or alerts management regarding inventory issues or customer concernsWorks as needed in the warehouse Works with clerical staff to check and maintain open orders, purchase orders, and return merchandise purchase ordersAssists in maintaining current and accurate warranty return authorizations and their credit adjustmentsFollows direction provided by counter lead (if applicable) and lends support to warehouse staff in their dutiesJob Requirements1+ years sales/customer service experience required Excellent customer service skills Practical knowledge of warehouse, data processing, paper flow and operations proceduresMust have the ability to negotiate transactions on an intra- and inter-company levelMust possess the ability to mediate situations among employees and customers as they ariseBeginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook)Ability to learn new software quickly and accurately Forklift experience required Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; ability to apply concepts of basic algebraWhile performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl; the employee must occasionally lift and/or move up to 50 pounds.
Any lifting from 50-75 would require assistance from another employee.
Relocation is not offered for this positionTo apply for this position, please submit your resume to email removed PS is an EOE

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